What is GDPR?
The GDPR (General Data Protection Regulation) is an important piece of legislation that is designed to strengthen and unify data protection laws for all individuals within the European Union. The regulation will become effective and enforceable on the 25th of May 2018.
Under the GDPR your rights have changed to the following
- Right to be informed
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to object
We are dedicated to keeping your data secure under the Data Protection Act. Under the new GDPR we have tight in-house policies. We believe you should always know what data we hold about you, what we do with that data, and how you can control it. Our privacy policy outlines how Twisted Tickets does this and can be found here on our website.
As a company we are very "customer first" focused and this includes the data which we hold about you. We take the safety of your data very seriously and have complied with all data regulations. We are transparent with what data we do hold about you and why we need this, with our Privacy Policy explaining this in more detail.
We are honest and upfront with our customers, we never nor will we ever receive customer data other than our own means. You can get hold of all the data Twisted Tickets hold on you by submitting a Subject Access Request, also known as a SAR, by emailing info@twisted-tickets.com
You will have been added to our marketing database when you either signed up or you have placed an order with us. This "soft opt-in" is legal under GDPR, and you have had the option to opt out of Twisted Ticket marketing at this point. If you no longer wish to receive e-flyers or any other marketing from Twisted Tickets, you can edit your preference on your profile, or click the unsubscribe link in any marketing email we send to you.
You can opt out of your marketing preferences in your profile, or if you receive any marketing from us, you will have the option to unsubscribe at the bottom of every email. You can also opt out of marketing on the checkout process each time you purchase a ticket. We have made the opt out of marketing option much easier to do.
You can edit all of your preferences in your profile section, there you will see a list of marketing you have agreed to receive. If you no longer wish to receive these marketing emails, then you can simply remove yourself from the list. You can also update any promoter marketing you are signed up for.
When you placed an order, you would have the option to opt in or out of promoter marketing. If you opted-in the promoter will send you marketing directly (not through Twisted Tickets). If you wish to opt-out you can edit your preferences which we then pass onto the promoter, or you can opt-out directly with the promoters themselves.
This is correct, we will still need to send you emails regarding your order for instance order confirmation; tickets or informing you the event is cancelled. The promoter may also send you emails regarding the event for instance lineup changes; entry times or dietary requirements (for events with meals booked). If you are receiving any marketing directly from the promoter where you have opted out, then please contact us and report this. Our contact number and email address are below.
We have been working hard to ensure we are compliant with GDPR. We have reviewed and updated all our in-house policies, trained staff, and ensured any third-party services we use are also GDPR compliant. We have also made changes to the website to give you more control about what marketing you want to receive and make is easy if you no longer wish to receive these.
If you have a complaint regarding your data, you can contact the ICO, but we would appreciate it if you could please contact us first to help resolve any issues. You can contact us at info@twisted-tickets.com.
If you no longer wish to have an account with Twisted Tickets, then you can delete your account in your profile section. This will remove your profile and you will no longer receive any marketing from Twisted Tickets. If you wish to purchase from us in the future, you can re-join or checkout as a guest, or you can re-sign up without purchasing a ticket through our website.
The information provided here is based upon our interpretation of the regulations and may be subject to change as more information becomes available. While we try to provide accurate information, we're not lawyers so please do not take this as legal advice. You should always consult your own legal counsel to ensure you are compliant.